Sr. Analyst Persona

2019

The persona writing: Meet Chris, a Lead-Analyst at OpSec - At OpSec, the analysts the primary user of the band protection module. Internally, there are 220+ analysts working on an hourly basis for customers around the globe. 

Story Mapping

2018-2021

Comprehensive story mapping (affinity mapping) as a strategy tool. As a team, we worked diligently to develop user stories in every segment of the product line. 

Journey Mapping

2021

Comprehensive user Journey mapping was initiated as a tool before the redesign of the workflow systems for the analysts.

Workflow Chart (Mapping)

2019-2020

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Lean 6 Sigma Analysis

2020

It takes a team. While at OpSec, we used a Six Sigma consultant to assist in the workflow revamp. However, this is just another layer of data that needed to be interpreted into the pool. Success measures in "task cycles" were set and the goal of breaking the workflow up into digestible chunks was made.

Workflow loss and KPI Creation

2018

A stopwatch, some lite Microsoft Excel skills, and a revamped workflow led to usability KPIs that resulted in a projected recuperation of $1.5 million in man-hours annually.