Examples of tools used in collecting and compiling findings for product teams.
Sr. Analyst Persona
The persona writing: Meet Chris, a Lead-Analyst at OpSec - At OpSec, the analysts the primary user of the band protection module. Internally, there are 220+ analysts working on an hourly basis for customers around the globe.
Lean 6 Sigma Analysis
It takes a team. While at OpSec, we used a Six Sigma consultant to assist in the workflow revamp. However, this is just another layer of data that needed to be interpreted into the pool. Success measures in "task cycles" were set and the goal of breaking the workflow up into digestible chunks was made.
Workflow loss and KPI Creation